Tech Support Request

Our Tech Department is ready to help by email and phone. Please fill out this form and we will get back to you as soon as possible.

Name * First Last
Handle/TSF Name
Company/Account Name *
Email *
Phone *
Do you have account with us? *
yesno
Warranty or Service Plan?
yesno
Machine Type *
Neoflex 1Neoflex 2Neoflex 3Neoflex 800RapidTagScreen PrintersHeat PressesAeoon Other
Machine Serial Number *(NeoFlex Family, please provide both Printer & Transport Serial Numbers)
What seems to be the problem? *
Please describe the issue you're experiencing in best details possible. We will do our best to find a solution just for you!
Maximum words allowed: 400. Total words: 0
Issue Specifics *
Before the issue occurred, did you notice anything out of the ordinary regarding your machine? (ie. noises, shaking, smells, change of environment etc.) Every clue is important and will help us find the best solution for your machine faster.
Maximum words allowed: 400. Total words: 0
Past Repairs
Was any work done previously on the machine? If yes, please explain in details! We love details!
Maximum words allowed: 400. Total words: 0